Maintenance & Monitoring
Keeping your Shopify store running smoothly requires consistent oversight and proactive care. With our maintenance and monitoring services, we ensure your store stays functional, secure, and optimized. From regular checks to automated alerts, we address potential issues before they impact your customers.
Why choose us.
for Maintenance & Monitoring
Proactive Issue Prevention
Shopify is a very reliable platform. However, human error or other unforeseen circumstances may have an unexpected negative impact on the store, at any time. Accidental actions on the admin dashboard, accidental deletions, installation of apps that may cause undetected bugs, are some issues that we want to prevent.
We monitor the website with automated and manual methods, to detect any significant differences in certain metrics, and alert involved parties to take corrective action.
Thorough Workflow Testing
It's easy to miss issues on the main customer paths, without frequent testing. Critical workflows like on-site searching, navigation, collection filtering, adding to cart, checkout, all need to be tested periodically, to ensure your customers' experience is flawless.
That's why every week or month, we perform workflow testing on the most important user flows, locate any issues, and if any are found, resolve them quickly.
Vast Shopify Experience
Because we only work with Shopify stores, and we've worked with more than 100, we're very experienced when it comes to what it takes to maintain a store and make sure it runs smoothly at all times. Our knowledge of theme development, apps, native features, and integrations, allows us to predict common issues, and act proactively.
This way, we don't only provide the best advice on how to run a constantly performant store. We can also act quickly and resolve problems, and minimizing the number of affected visitors or operations.
Flexible Retainer
Our Maintenance & Monitoring service is flexible to all budgets and needs. It can range from just a periodical workflow testing process and setting up some alerts, to a constant management plan with increased responsibilities.
We understand that every business is on a different stage of growth, and we can provide impactful measures even for smaller stores.
Our process.
Store assessment
We start by evaluating your store’s current state, reviewing workflows, performance metrics, and potential vulnerabilities. This helps us create a tailored maintenance plan.
Setting up monitoring systems
We implement systems to track key metrics and alert us to irregularities. These may include performance dashboards, automated reports, and alerts for errors or unusual behavior.
Regular testing and updates
Our team performs regular checks on your store’s workflows and functionality, ensuring smooth operations. This includes testing checkout processes, product updates, and integrations.
Ongoing adjustments and reporting
We provide detailed reports and make adjustments as needed, ensuring your store stays up-to-date and performs optimally over time.
Tools and methods.
Manual testing
Manual testing involves performing the actions that real users do, to confirm everything flows well. It includes a basic set of critical user flows that cover the majority of cases.
But it also includes a larger set of edge cases, which are more rare situations users can find themselves at. For example, adding a very large quantity of a product to cart.
These tests are performed using the same environment as the vast majority of users, including common devices and screen sizes.
Monitoring, testing and alert tools
We use automated tools like Cypress and Puppeteer to test workflows like navigation or product purchasing. These will automatically perform the actions a user would, and ensure that the results are always the desired ones.
We also use monitoring and alerts tools like Sentry to detect errors, notify involved parties, and organize how to resolve them. These are mostly useful for sites with more complicated Javascript functionality.
And, tools like Browserstack allow us to test the website on any of the hundreds of real devices, without actually having the device in our hands.
Google Analytics 4
Almost all Shopify stores use Google Analytics 4 to collect and understand data about their store.
But a less used feature is its insights, and the monitoring and alert capability of GA4.
We use it to easily monitor traffic, user behavior, and performance metrics in real time. This data provides valuable insights into how your store is performing and helps identify potential issues. And, we set up alerts for common issues, like the conversion rate dropping below a certain percentage.
Frequently Asked Questions.
What does maintenance and monitoring include?
Some of the tasks that are included are:
- Frequent manual testing of user flows.
- Setting up and observing alerts for sudden changes in metrics.
- Detecting aspects of the store that need to be fixed or improved.
- Monitoring SEO errors and site speed.
- Setting up backups.
- And more.
Do you manage the entire store day to day?
Our Maintenance & Monitoring service doesn't include standard e-commerce management tasks, such as preparing orders or answering customer support tickets.
It can include a daily process of ensuring the website and backend run smoothly and without issues.
How often do you perform maintenance checks?
This depends on the plan we'll work with.
A standard frequency is checking critical aspects weekly, and larger, more complete checking once a month.
Can you prevent downtime entirely?
No store is immune to site-wide downtime. This is dependent on the platform, which in this case is Shopify. The truth is, there are very rare instances where the storefront was unavailable for more than a few seconds.
What we can prevent is an extended period of issues across the site that affect its operations. We do this by monitoring metrics, and by acting quickly to resolve issues, whether they originate from third-parties or the stores' own codebase.
Let's talk about Maintenance & Monitoring
